Questions about Bank Transfers, the Order Confirmation Process, and Trust!
“I’ve got a tricky question for you – can you help? I made several similar test orders and checked them out. I haven't paid for any yet, so the orders have order numbers and are ‘completed’ and ‘waiting for payment’ in the aHappyDeal.com shop system. So now let's say I want to pay for only one of these orders, and I'm going to send you payment by bank transfer. How do you know which order I'm paying for – maybe you will send me the wrong items?”
As part of our ordering processing, when we match bank payments with orders, we will normally check for payments which match invoice (cart checkout) totals exactly. But of course if there is any uncertainty we will contact the buyer directly.
This is why, to make life easier for everyone, we ask customers to include full comments, especially an order number and confirmed address, when sending the bank transfer. (The banks usually let you include some comments – just ask them.)