Drop-Shipping with aHappyDeal.com – Frequently Asked Questions
Any registered aHappyDeal.com member can drop-ship products directly from China to their international customers. It is very easy to set up.
The first time you try to drop ship, there may be a slight delay while we contact you to check that the order is authorised (this is a standard anti-fraud check).
Please note that aHappyDeal.com does not offer a paid dropshipping service for re-branding packages and invoices.
When dropshipping, please use the online checkout comments box to add your customer's phone number; this is necessary for the courier to use in case of delivery problems. The phone number will not be used by aHappyDeal.
If you are dropshipping to Brazil, you must add the recipient's CPF number to the checkout comments box.
aHappyDeal.com Dropshipping FAQ:
1. Do you have a minimum order quantity? Can I order one piece at a time?
There is no MOQ, you can order 1 piece at a time
2. Can you ship to [country]?
Yes, we ship worldwide to any country served by the courier networks that DHL, EMS and UPS use, which is most locations. The only exception is mainland China. We don't ship within China because we are an export-only company.<
3. Is it OK to ship directly to my customers?
Yes, definitely. You can drop-ship simply by entering a new address into the shipping address field during the online checkout process.
Do not add the shipping address to your order comments as that may be missed during our warehouse processing. You must change the shipping address for the order.
You may, if you wish, also enter your dropship customer's address during the PayPal payment process, but this is not necessary for us to process the order.
4. If you ship to my customers can you also provide me with invoices?
You can download and print out invoices from youraHappyDeal.com account online.
5. If you shipped directly to my customers could you guarantee that your packages and invoice would not identify your company?
Yes, definitely. When dropshipping the package, we ensure that that there are no identifying labels or other materials that have aHappyDeal.com on it, neither do the products, we use a plain packing label.
The invoice that MUST accompany ALL packages for Customs reasons also will not be in the name of aHappyDeal.
6. Would you be able to label the packages and invoice with my own company name/logo? If so would you charge an extra fee for this?
Currently this service is not available.
Dropshipping delivery/shipping points:
What method of shipping is available?
EMS, UPS, or DHL, are available and chosen during the online checkout process. You can preview the prices once you have logged into your account. Other methods of shipping are not available on normal orders placed online.
How do I place orders and pay for them?
Please review the knowledgebase contents for the basics on how to log in and place orders.
How fast is delivery?
We would ask that you please allow 7-10 working days for delivery from the time of submitting payment for an order till you receive it. Please note that this is for expedited delivery and other methods will potentially take longer.
How do I obtain tracking information for my order?
Your tracking number is emailed to you from aHappyDeal.com 24 hours after the goods are dispatched. This slight delay is because we have to wait for the goods to clear customs when going from China out through Hong Kong.
How do I deal with Customs and taxes?
All of the normal import paperwork is dealt with by the courier. If there are taxes to pay, the courier will pay them and then bill you later. In the case of dropshipping this could mean your customer is unexpectedly presented with an additional import tax bill when signing for the goods.
We recommend you warn customers about this possibility as you may wish to offer a refund to them for that
How to deal with delivery problems?
Any problems delivering the item(s) will be dealt with by a satisfied andcontent customerq. comin consulation with you,the drop-ship seller
How to deal with item returns?
If there is a fault, the product can be returned for a replacement if it is still within the aHappyDeal.com warranty period. In that case, please open a support ticket first and we will give you instructions how to proceed. You can tell your customer to send the goods directly to aHappyDeal, or alternatively you can ask them to return them to you.