What if the product doesn’t arrive?
We guarantee that your products will arrive safely in your destination country. In the unlikely event that your package is lost, we will re-send the goods or give you a full refund. Please refer to our detailed terms and conditions regarding customs clearance: http://www.aHappyDeal.com/support/showfaq.asp?id=43.
Delivery Failure Scenarios:
The package is lost, broken or stolen before it reaches you
aHappyDeal.com will re-send the goods or issue a refund. In practice such cases are very rare when using courier services – perhaps 1 in 5000 shipments. Please note that confirmation of such cases can take some time, so you also have the option of placing a new order at your own expense while the original shipment is investigated, and waiting for compensation from us.
An airmail package has not arrived after a long time
aHappyDeal.com will give a full refund after the delivery deadline has expired. In the rare event of this occurring we will inform you of the delivery deadline for your package. This will be 30-60 days, depending on the region. If you are dropshipping, you would be advised to create a new order for your customer in the meantime.
A multi-part delivery arrives missing some items or packages
If this happens you must immediately raise the issue with the courier or delivery company. When we obtain the correct documentary proof through the courier company’s reporting process, aHappyDeal will re-send the goods or give you a refund.
Items in the shipment arrive in a damaged condition
In such a scenario you must immediately raise the issue with the courier or delivery company. Provided you follow the correct reporting process and hand the damaged goods back to the courier company, aHappyDeal will send out replacement goods or issue a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacement or refund.
A shipment is delayed, turned back or seized by customs
If the customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by aHappyDeal, you will receive compensation when the case is resolved. Such cases are unusual but it is important that you are aware of your responsibilities in such a scenario. Please refer to the more detailed notes on this issue here: http://www.aHappyDeal.com/support/showfaq.asp?id=43.
General Delivery Failure Cases Where You Are Liable:
You (or the consignee) must accept delivery of the goods and comply with any applicable procedures/charges from your local customs authority.
If the delivery fails because:
- You are not at home or the courier cannot contact you
- The delivery details are wrong
- The recipient fails to accept the goods
- The courier cannot satisfactorily verify the identity of the person attempting to receive the goods
- The courier cannot deliver to a remote area or invalid address
- There are exceptional circumstances such as a war, disaster, etc.
- There are other similar scenarios beyond our control
... you agree that aHappyDeal.com will not accept liability and that no compensation is available.
There are also several situations in which you accept liability when the goods do not arrive due to customs issues. Please read the full terms and conditions here: http://www.aHappyDeal.com/support/showfaq.asp?id=43.