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Home

» Help Center

FAQ

I.Pre-sale Questions

1. Making payment

1.1. What payment methods are available?

a) aHappyDeal.com accepts payment via PayPal, Western Union, and Wired Transfer (T/T).
b) Orders can only be shipped to a verified address, please make sure that it is correct before payment.  The payment process using PayPal is easy and simple when you shop with us at aHappyDeal.com.
c) Generally, e-checks and pending payment will take 3-4 business days complete the processing stage.

1.2. How do I pay using Western Union?

Please go to the Western Union company, our company information is as follows:
First Name: Xiaojing
Last Name: Xie
City: Shenzhen
Country: China
Zip Code: 518051

Note: After you have submitted payment by Western Union, please email us at:support@aHappyDeal.com and provide us with the following information:
(1) The sender's name
(2) The exact amount you sent (and the currency)
(3) Sender's address
(4) Your shipping address
(5) The 10 digit control number
We will contact you as soon as possible after we have received your email and processed your order.

1.3. Can I use a credit card with PayPal?

Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal.

1.4. Why does the payment status report that is pending?

Payment made by an e-Check will take a few business days to clear when using PayPal.  This is normal.  The status will be pending and we will be happy to send your order once it has been cleared.

1.5. Can I pay by credit card but not through PayPal?

Yes, we accept payment via Credit Card: Pay On-line by Credit Card, we accept Visa, Master Card and more secure payments.

2. About shipping and handling

2.1. How can I check out my order status?

You can visit your Order list in “My Account”, following which you can check your order status along with other information such as whether it has been shipped, the shipping date, tracking number, tracking website to use, and other useful information.

You can obtain the tracking number using the following steps:
My Account → My Order → Select Order → Order Status

2.2. Can I change my shipping address?

You can contact us using our support center and change the shipping address, however this is only possible for orders that have not yet been shipped out.

2.3. How are shipping fees calculated?

The delivery cost depends on the shipment method you choose, the destination country that the package is going to, how many items you order and the total weight and volume (size) of the parcel.

2.4. Can an APO address or a PO box address be sent to by DHL?

No, DHL cannot ship to APO address or PO box, however both EMS and Flat shipping are able to. If DHL cannot dispatch to your shipping address, we will ask you to provide us an alternative address or suggest that you to select EMS or flat shipping as the delivery option.

2.5. How about the delivery methods? Where can I track it?

aHappyDeal.com offers the following 3 types of delivery methods for your convenience:
NO. 1. Flat Rate Shipping: it may take 7 to 25-days,which includes:
- Registered airmail (Hong Kong) RR**HK: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
- Registered airmail (China): http://intmail.183.com.cn/item/itemStatusQuery.do?lan=0
- Signpost RR**SG:http://www.singpost.com/

NO.2. Standard shipping (EMS) EE**CN, check it in http://ems.com.cn/english.html
It may take approximately 6 to 8 business days for the delivery.
Please note: For heavy parcels, or for high volumes, please choose EMS as the option, we will contact you to confirm this.

NO.3. Expedited shipping
(DHL), check it in http://www.dhl.com/en.html
(FEDEX),check it in http://www.fedex.com/us/
It may take 3 to 5 business days for the delivery,
Please note: Customers are personally responsible for any Customs issues (and for resolving the specific Customs policy in the relevant country).
For parcels sent by DHL/FEDEX, please double check the shipping address, and leave a contact number. If there any delivery problems, our Customer Service representative will send you e-mails to confirm the information.

2.6. Do I need to pay for Tax and Customs Duties?

Do I have to pay import duties on products sent from aHappyDeal?
Short answer:
It depends. For some countries, no, but in other countries, yes, and the amount varies depending on the individual country.

Long answer:
Please note that all import taxes/duties are the recipient's responsibility. So if you are delivering to someone else like a name or directly to a dropshipping customer, any taxes that are payable will be their initial responsibility.

aHappyDeal.com will accept no responsibility for any customs costs incurred. Many countries do not charge import duties on private items (declared as “gifts”), small samples (declared as “sample”), and goods below a certain declared financial value, However, please note that you may find that you have to pay import duties and taxes when goods you have ordered from us arrive in your country. Obviously you will want this to be as low as possible but aHappyDeal.com CANNOT give you advice or information about tax rates and customs charges in your country. All we can do is declare the value of the shipped goods at a nominal value (see below), which may still be fully taxable depending on the specific country. Items shipped from aHappyDeal.com will be declared at the lowest nominal market price by default. This lowest market price is based on the manufacturing origin and might not be representative of how much the item would cost you if had bought it in your local retail market. You must ensure that you find out about the relevant regulations in your own country before ordering from aHappyDeal. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labelling instructions when placing your order. Add comments to the box on the “Delivery Information” page of the Checkout Process. aHappyDeal.com will never falsely identify or misrepresent goods on customs forms. aHappyDeal.com does not add any sales taxes or hidden charges to orders

3. Order processing

3.1. Can I check, change or cancel my order? Where can I check it?

You can review your order list anytime under “My Account” after you sign into your aHappyDeal.com account.
Please check that whether you have paid for the order. If you haven’t paid for it yet, just delete the order from your account; alternatively, we will cancel any order that has been “waiting for payment” after 30 days. This is standard practice and to make the process more convenient.
If the order status is “Paid”, then you can only cancel it before the order is processed, the time will be in 0-24 hours.
Once the products have been dispatched, you cannot cancel your order.

3.2. I had paid for the order, why does the order status say that the order is still unpaid?

The PayPal server can sometimes experience delays, please wait 2-4 hours and check again. If it is still unpaid, you can contact your local PayPal office or provide your email and order ID number to our Customer Service Department, and we will investigate the problem on your behalf.

3.3. I want to add items to my order, what should I do?

You can add items to your shopping cart if you have not clicked “check out by PayPal”. If you have clicked the “check out by PayPal”, but have still not made payment, then you can simply delete the entire order the order list, and place another new order with all the items you wish to purchase.
If your order is paid and has processed then, unfortunately, the system is unable to let you add any more items; however, you can place another new order at any time.
If the paid order has not yet been processed, you can contact us and a Customer Service representative will add the item(s) manually for you.

3.4. Can I cancel my order and obtain a refund?

If the order payment status is “Unpaid”, then you can delete it directly from your “My Account” page.
If the order has been paid and the shipment status is “processing”, you can contact us to manually cancel the order and get refund.
If the order has been paid and the shipment status is “shipped out”, we regret to inform you that we are unable to cancel or modify the order any more.

3.5. Can I change my order while it is still in the processing stage?

Yes, please submit a support ticket if you wish to change the order or the shipping address while the order is still being processed. We would be happy to help you to resolve the issue.

3.6. What will affect the delivery time?

Both the order processing time and shipping time will affect the delivery time. Generally, the package should arrive at the intended destination on time. The order processing time refers to the time to handle the order internally. Once the order has been processed and payment has been successfully received, the items will be packaged. Shipping time is determined by the courier and the destination where the order is shipped to, and this is the main factor that affects delivery time. Moreover, the individual Customs policy of the destination country can also influence the delivery time, as orders arriving in certain countries will take more time to clear the Customs.

Please note that if the order might be delayed for any reason, our Customer Service representative will contact you and send email notifications to update you. Please keep in touch with us during this process so that can resolve it together.

3.7. How can I know my order has been shipped?

You will receive a notification e-mail from us when your order has been shipped. Information relating to shipping items, shipping time, the unique tracking number, and the tracking website will all be included. You can also check your order status at any time under “My Account” → “My Order”.

3.8. My tracking number is not working on line, what should I do?

For EMS, it will take between 1-2 business days to process and appear in the China postal system. For HongKong Post, it will take 1-3 business days to process and appear in the Hong Kong postal system. Please be patient and try the tracking number again later.

3.9. The tracking information from the HK Post website shows that my order has been shipped to the wrong country, what should I do?

That would be a mistake made by HK Post staff during the package scanning stage. Any order shipped from aHappyDeal.com is posted with a clear, detailed label showing the destination address. Your order should not be shipped to the wrong destination. In this situation, we would advise waiting until the deadline and, if it has still not been received, please contact us our Customer Service Department for assistance.

3.10. Why has the order been dispatched in multiple packages when it can all fit into one package instead?

aHappyDeal.com may decide to pack your items separately due to concerns relating to weight, size (or volume) or for product shortage reasons. You can check in your order list to see which items in the order have been sent separately. You can review the status of all orders list under “My Account”.

3.11. I have paid the express shipping fees, why has the order been shipped using normal airmail instead?

There are a few reasons as to why this has happened. These include limitations imposed by the destination country’s Custom policy, such that a package sent using express shipping will be charged with additional tax. Another reason is to expedite delivery, for example, to ship your order out in time, we will send the order using airmail to you. We hope you can understand and we apologize for any inconvenience caused.

3.12. Why do I need to pay for remote shipping fee since I had already paid for the total shipping fee for DHL shipping?

According to DHL, it is because your address belongs to a remote area which can be tracked by http://remoteareas.dhl.com/jsp/first.jsp. What you pay for is only the postage for DHL, but this does not include the remote shipping fee. For cases like these, you can choose EMS shipping instead and pay for the extra shipping fee.

3.13. Why was my order not shipped by DHL even though I choose Expedited Shipping?

Usually we ship the expedited shipping order by DHL, except in the following cases:
- Your order contains some items like an E-cigarette which cannot be shipped using DHL as they do not accept this product type.
- Your shipping address is a PO Box, which cannot be delivered to by DHL.
- Your local place is not covered by the DHL service.
- The volume of your package is very large and not very profitable to ship by DHL. We will contact you to confirm whether you want to pay to cover the additional shipping cost.
- Your country does not accept individual express shipments by DHL, e.g. Russia
- The import tax is very high if the order is shipped using DHL.
- There is a high likelihood that the parcel will be detained by the Customs if it is sent using DHL, such as Portugal.

3.14. How can I receive the refund?

If the payment has been made via PayPal, then we can refund your payment to your PayPal account. It will be processed within 1-3 business days when the case has been resolved, following which you will receive a confirmation email from PayPal.

II. After-sale

1. FAQ for the delivery

1.1. What should I do if an item is missing from my order?

First, please carefully check and review your order list to make sure whether the order was sent by only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive. If all of the packages for the order have been delivered but you are still missing an item, please check the contents of the packages carefully, especially if it is a small item.
If you are still unable to locate the item, please take a photo and submit an RMA application under “My Account”. You should attach photographs that clearly show all of the individual packing labels on the boxes.

1.2. What should I do if I want to return a product within warranty?

Please make sure the item is broken and non-functioning or you don't like it. If you don’t know how to use or operate the product, please contact our staff for assistance. If you really want to return it, please contact our Customer Service staff and they will guide you through the RMA process. If the problem is confirmed to be the fault of aHappyDeal.com, then we will resolve the problem for you. Simply submit a ticket, and our Customer Support staff will be happy to help you.

1.3. What happens when there is only a partial delivery of my order?

It is possible that one or more items in your order have recently become out of stock. It may take some time for the aHappyDeal.com Logistics Department to restock the specific item(s). aHappyDeal.com will first ship the other products that have stock priority to you, meaning that you will have received a partial order. aHappyDeal.com will inform you by email so that you save time instead of waiting for a full shipment before we dispatch it to you. In the event of a split order, we will arrange the second shipment for the rest of the items as soon as possible. Alternatively, we are able to cancel the items that we have not yet sent and refund the costs to your account.

2. Warranty and Return

2.1. What is the Product Warranty of aHappyDeal.com?

aHappyDeal.com chooses products to sell based on their excellent designs and proven hardware reliability. We quality control all the items carefully before the packing stage, as well as check all of your orders during the packing stage to make sure that all necessary accessories are included.
We have a strict in-house quality control testing system to ensure that your ordered products function well before they are packed and sent to you. In addition to the normal quality assurance steps, we also make sure that all of the goods have been previously quality controlled at the manufacturing stage.

2.2. What are Your Warranty and Return Policies?

a) 3 months free repair warranty: the buyer should pay all the shipping and handling fees for the item repair.3 month guarantee for replacement: the buyer should pay the postage for returns if the problem(s) have been confirmed to be our fault.3 month guarantee for refund: the buyer should pay the postage for returns if the problem(s) have been confirmed to be our fault.
b) The returned item must be in brand new condition and in the original packaging in order to be eligible for the full refund.
c) We are not responsible for any lost or damaged packages if they have been shipped uninsured.
d) Regardless of the reason for returning the item to us, the buyer must pay the shipping and handling costs again to re-ship the item back to us (the only exception is if we have used the incorrect shipping address). So please make sure the shipping address you provide is always accurate and up-to-date.
See more details at http://www.ahappydeal.com/m-article-id-102-pid-.html

2.3. What should I do if I want to return a product within the warranty period?

Please make sure the item is broken and non-functioning or you don't like it. If you don’t know how to use or operate the product, please contact our staff for assistance. If you really want to return it, please contact our Customer Service staff and they will guide you through the RMA process.

2.4. Who is responsible for the shipping fee for the item return?

If the product is still under warranty, you pay for returning the item to us, and we will send back the replacement item to you at our expense. If you are not satisfied with the product or the damaged item was your fault, then you should cover the postage for both sides.

2.5. What can I do if do not receive my item?

If you have not received your item in time, firstly, please contact your local post office so that they can investigate, and then contact our Customer Service to help. You can open a ticket on http://support.aHappyDeal.com/ Please do not worry; if you do not receive your item in 45 days, and you have paid for insurance at the time of ordering, we can resend the item or provide a refund to you.

2.6. I have received the wrong items, what can I do?

Firstly, please make sure whether the problem is due to an actual color difference or lighting conditions, as some items will appear different depending on the point of view. Please take clear photographs under good lighting and submit them to our Customer Service staff for review; also scan the shipping and packing labels on the package. If it is confirmed to be the wrong item, then we will solve the problem for you, and either resend the item or provide you with a large discount on your future order(s).

2.7. Does aHappyDeal.com offer a money-back or refund guarantee?

Yes. aHappyDeal.com allows non-working products to be returned for a refund within 30 days of the delivery date. We will refund your payment when we receive the returned item. Additional deductions for all refunds will be made depending on the current market value of the item.

2.8. How do I apply for an RMA application?

Please login into my account, and then make the RMA Application. After you have made it, you can check it in RMA record. Our customer support staff will contact you.

3.Common Technical Questions for our Products

3.1.The touch screen of the Table cannot work ,what can I do?

Check whether it contains enough electric quantity, if it is full, make the setting :setting-touch panel calibration.If still cannot work, Restore the factory settings.

3.2.The Table cannot be charged ?

It maybe the problem of the charger, so check the charger problem firstly, also check whether it is the battery cannot keep electric quantity.

3.3 The Table cannot be turned on ?

Please try to charge it full, and check whether is okay. Make sure you use the right button to turn on the Table, you can make a vedio for us to see whether it is right. If still cannot work, Please contact our service to send the upgrade software to upgrade the system.

3.4. There are some problem of my Wifi, what can I do ?

Make sure you open the Wifi.If your Wifi is on, but cannot scam any Wifi network, that maybe there is not Wifi network nearly, or you do not turn on the SSID broadcast. So next step is open it.If you can search the Wifi network ,but cannot connect, check whether the wireless network Allow other device to connect, and make sure the password is right. also check the wireless network name do not contain Special symbols, if so ,try to change it .the other thing ,make sure the Wifi chanel is under 10 .If the Wifi signal is week, always break off. Make sure the distance not so far away from the Router, Go to Wifi setting—push the button menu, and then advanced, choose Wifi-sleep policy (never)

3.5. What do I do if some function of the phone cannot be used?

To do a factory reset of the phone, you should follow these steps: go into Settings – choose “Restore factory”. If you are prompted for a password, try one of the following: 1122, 1234, 1111, or 0000.

3.6. The touch screen of the phone doesn’t work, what can I do?

Regarding the touch screen, please do as the following instructions:
a) Reset to factory settings, use password 1122, 1234, 0000, or 1111
b) Choose pen calibration, and adjust the screen to your own preferences.
If the touch screen is frozen, please turn off the phone and switch it on and try again. Also, try to use another battery to see if that resolves the issue. Please inform the Customer Service staff of the result.

3.7. What if the cell phone cannot be switched on?

Please use the USB cable to connect the phone on the computer to check whether you can turn it on all the time. If that doesn’t work, then please change to another battery and compare the results.

3.8. When I make a call, it just shows “emergency call”. What should I do?

Please reset the factory setting, the password is usually 1122, 1234, 0000, or 1111. Please check your network settings, choose the network setting for automatic. If the phone has a dual card function, please also check that the SIM card has been inserted correctly.

3.9. How do I transfer music to the smart phone?

Please choose the Mass storage option on the phone, then the computer can recognize the phone and then you will be able to transfer music files to the phone.

3.10. Which frequency should I use?

Please check if your local area Network is compatible with this phone.
You can click here http://maps.mobileworldlive.com/ to see the Network Frequency for your country.
Please confirm with your carriers or providers before you purchase this item. In the USA, 850MHz frequencies are for AT &T, while 900MHz frequencies are for T- Mobile.

3.11. The phone seems unable to be charged?

Please use the supplied USB cable to connect the phone to the computer, and wait a few minutes, then try and turn on the phone. This enables us to determine the source of the problem: the charger or the cable.
When you want to turn on the phone, please remember to press and hold down the power button for a little longer.

3.12. The SIM card does not seem to work.

Please kindly follow the instructions below:
a) Check the settings on your phone, and select the one that says “Dual SIM cards open”.
b) Check whether you have inserted the SIM card in the phone properly, without any mistake. For example, it must be on its correct side, and pointing in the correct direction.
c) When you insert the SIM card, please make sure the phone has been turned off. Afterwards, insert the SIM card, then turn on the phone and see if the SIM card is detected.
d) Reset the phone to the factory settings, then insert the SIM card again. For the password, please try the following: 1122, 1111, 0000, and 1234.

III. Questions about coupons and discounts

1. DM Points and coupons

1.1. How can I get more DM points?

Firstly, you should register with AHappyDeal.com. Then you can obtain DM points using the following methods.
a) Register your account: 10 DM Points.
You can get DM 10 points after you successfully verify your email address.
b) Writing product reviews: 10 DM Points for each review, the first 5 people get double points. Please note that you can get 5-10 DM points only after your review has been moderated and approved by Customer Service staff.
c) Posting images with product reviews: 15 DM Points for each, the first 5 people get double points. Please note that you can get 10-20 DM points only after your review has been moderated and approved by Customer Service staff.
d) Posting video with product reviews: 20 DM points for each, the first 5 people get double points. Please note that you can get 15-30 DM points only after your review has been moderated and approved by Customer Service staff.
e) 20 DM point=$1
25 DM point=$1.5
50 DM point=$2.5
100 DM point=$4
200 DM point=$7
300 DM point=$9
500 DM point=$15
1000 DM point=$30
1500 DM point=$45

Please note that you can only receive the points after the relevant order has been shipped to you. Points can only be applied to the order amount, and cannot be used for either the shipping fee or to pay for insurance. Points cannot be used together with the other promotional offers or discounts, such as coupons.

1.2. Why have my points not been updated?

It sometimes takes longer to update your DM points, so please be patient. If there are any problems concerning your points, please contact our Customer Service.

1.3. Where can I check my DM points?

You can check your DM points total in “My Account”. You can locate this under: “My Account” → “My DM Points” to check the details of your points.

1.4. When will I get the DM points?

You will get the DM points after the order has been shipped out. However, if you cancel the order before this stage, you will not receive the points.

1.5. I want to write a review to get DM points, how do I do this?

It's easy to write a review on the aHappyDeal.com.Simply browse your order list, and choose the item to be reviewed. Click the “Write a Review” button and you'll be taken to the review form. Also you can write a review by browsing any products at right of the product photo.

1.6. Is it acceptable to post more than one review about the same product?

No. You can only write one review per product or service. If you wish to update your review, please contact us. That is to say, you can only write one review for each item you order.

1.7. Can I include links in my review?

No, you cannot add external links to other sites at this time.

1.8. Can a coupon be used twice?

Please note that the coupon can be only used once, and you may have to choose “proceed to check out” after you have used the coupon code.

1.9. Why can my coupon not be used?

It can be due to the following reasons:
- It is invalid
- It is expired
- The precondition for using this coupon has not been satisfied.For example, if you have a coupon like “save $5 for order over $50”, then you cannot use this coupon unless you order amount equals or more than $50.

IV. Questions about drop shipping and account management

1. Drop shipping

1.1. Can I do drop shipping?

We can do the drop shipping for you once payment for the order has been confirmed. We can ship out the products directly to your client without any identifying information from our company. For drop shipper, please note:
a) It is important for you to choose fast shipping or registered shipping with tracking number so that your client can track the package.
b) If your client requires any help, just contact our Customer Service Department and we will help you to solve the problem.

2. About my account

2.1. I cannot seem to log into my account. What do I do?

Please follow these steps:
a) Check your login details
b) Your login username is your email address that you used for registration.
c) Ensure that cookies from www.aHappyDeal.com are accepted in your web browser (Internet Explorer, Firefox, Chrome or other)
d) It might be a problem caused by aHappyDeal.com system maintenance, in which case please wait 30 minutes and try again.
e) If nothing works, please open a support ticket with our Customer Service Team

TIP: If you're not sure if the problem is with us or you, please repeat the login with a different computer, or try different browsers, and compare the results.
If you made a mistake when you first registered, and you can't access your account again and you've never made any orders, it might be fastest to just go through the registration process to sign up again for a new account.

2.2. I forgot my password, I tried to reset it and it still doesn’t work.

Please click the “forget your password” option, and you will receive the new password by email; the password will go to the account that you registered with. Please also double check you spam folder in case the email is not in the inbox. If this still doesn’t work, you can contact our Customer Service staff and we will manually reset it for you.

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